Refunds & Cancellation Policy

You can cancel membership using the Membership/Billing controls. Cancellation normally stops the next automatic renewal rather than ending the current paid period immediately.

Your Membership page should show the access-end date. Where available, you may resume a cancellation before that date.

We do not charge a contractual cancellation penalty.

UK consumers entering distance contracts may have statutory cancellation rights. The precise right depends on whether the contract is for services, digital content or a combination and whether supply/performance begins during the cancellation period.

If you ask us to begin providing a service during a statutory cooling-off period, the checkout flow may ask for your express request/consent and explain the consequences. For digital content supplied immediately, the law may permit loss of the cooling-off right only where the required express consent, acknowledgement and confirmation have been obtained.

Nothing in this policy removes statutory rights or remedies for services or digital content that are faulty, not as described or otherwise fail to meet applicable legal requirements.

A credit may be reserved when analysis begins. It is consumed when the requested analysis is successfully delivered.

If analysis fails before delivery because of a technical failure in the Buried Beneath AI workflow, the reserved credit should be automatically released to the appropriate balance. If that does not happen, contact us with the report/reference.

A successfully delivered report is not automatically refundable merely because the user hoped for a different identification, valuation or target score, provided the service was delivered as described and with the required standard of care. This does not affect statutory remedies where the service itself is defective.

Credit-pack price and quantity are shown before purchase. Purchased credits have no cash value and cannot normally be exchanged for cash after they have been used.

Any applicable statutory cancellation right for an unused purchase will be honoured. Where immediate digital supply/use is requested during a cancellation period, the checkout must provide the legally required information and obtain any legally required consent/acknowledgement.

If a credit has been consumed by a successful report, refund eligibility will depend on applicable consumer law and whether the service conformed to the contract.

If you believe you were charged twice, charged after a valid cancellation, or charged an incorrect amount, contact us promptly through the Contact Us form under Subscription/Payment. We will investigate payment-provider and internal billing records.

If a recurring payment fails, membership may enter a past-due or restricted state while the payment provider retries or requests updated payment information. We will not deliberately consume new paid analysis credits if the account is not entitled to use them.

Where a refund is due, it will normally be returned through the original payment method. Bank/card processing times are controlled by the payment provider and receiving bank.

Use Contact Us and select Subscription/Payment. Include the relevant transaction, report or account reference where available.